But while Google slowly rolls out [their interactive voice chat service] in a limited public launch, Alibaba’s own voice assistant has already been clocking overtime. On December 2 at the 2018 Neural Information Processing Systems conference, one of the largest annual gatherings for AI research, Alibaba demoed the AI customer service agent for its logistics company Cainiao. Jin Rong, the dean of Alibaba’s Machine Intelligence and Technology Lab, said the agent is already servicing millions of customer requests a day.Alibaba already has a voice assistant way better than Google’s
Anyone jealous that Alibaba can just roll this out and start running? While Google manages PR and privacy concerns? Anyone feel growth slowing?